CUconvenience
Explore our range of financial services designed to help you save, manage, and grow your money with confidence
How CUconvenience Works
Submit Your Request
There are two easy ways to submit your request: simply visit our online request submission page using the "Submit" option below, or download and complete the PDF form from our website and email it to [email protected]. Depending on the nature of your request, a Source of Funds form may also be required.
Member Verification
To ensure your security, a Credit Union representative will contact you by phone or via the verified email address we have on file to validate your request before processing.
Completion & Confirmation
Once your identity has been verified and all documents are in order, the requested CUconvenience service will be processed, and a confirmation will be sent to you.
Bank Transfers
You are Now in Control of Your Finances!
On March 3rd, 2022 the Credit Union introduced our enhanced digital services through CUonline. With this enhanced service, the Credit Union will no longer allocate your funds to pay your loan(s) or credit other accounts.
Loan payments sent online are to be transferred to the Credit Union a minimum of 3 days before your loan is due. All loan payments are due on the 30th monthly.
Funds received will be deposited to your saving account and will need to be allocated using CUonline.
Online Transfer Instructions
Members who bank at Cayman National Bank (CNB) can make payments via the BILL PAYMENT feature using the below accounts:
Bill Payee Name: CICSA Cooperative Credit Union Ltd
Account Numbers:
012-59341
Savings KYD
022-36528
Savings USD
Members who bank at Butterfield can make payments via the INTERNAL TRANSFER or BILL PAYMENT features and accounts listed below:
Internal Transfer
Beneficiary Name: CICSA Cooperative Credit Union Ltd
58 Huldah Avenue, Grand Cayman, Cayman Islands
Account Numbers:
Butterfield KYD 0220103267100
Butterfield USD 8400326710018
Butterfield KYD 0220103267100
Butterfield USD 8400326710018
Bill Payment
Step 1 - Click "Add Biller"
Step 2 - Click "Category" and select “Financial”
Step 3 - Select the "Payee Name": CICSA Co-operative Credit Union Ltd
Step 4 - Enter the "Payee Account Number" (This should be your Credit Union Member Number)
Step 2 - Click "Category" and select “Financial”
Step 3 - Select the "Payee Name": CICSA Co-operative Credit Union Ltd
Step 4 - Enter the "Payee Account Number" (This should be your Credit Union Member Number)
Members who bank at FCIB, Scotia, RBC & Fidelity please make payment via DOMESTIC FUNDS TRANSFER to:
Beneficiary Name: CICSA Cooperative Credit Union Ltd.
Address: 58 Huldah Avenue, Grand Cayman, Cayman Islands
Address: 58 Huldah Avenue, Grand Cayman, Cayman Islands
58 Huldah Avenue, Grand Cayman, Cayman Islands
Account Numbers:
Butterfield KYD 0220103267100
Butterfield USD 8400326710018
Butterfield KYD 0220103267100
Butterfield USD 8400326710018
ATM
Members can access our ATMs at three convenient locations across Grand Cayman, all available 24/7 for members with active ATM card access.
We also offer three essential services through CUconvenience for your ATM card needs
Locations
Headquarters – 58 Huldah Avenue, George Town
Government Administration Building – Elgin Avenue, George Town
Countryside Shopping Village – Savannah, Bodden Town
Services
Replacement – Request a new card if yours is damaged or expired
Report Lost – Secure your account by reporting a lost card immediately
Delete Card – Remove a card from your account
Completed PDF forms can be emailed to [email protected]
Services
Explore our services or access downloadable PDF forms below.Please send all completed forms to [email protected].
CUonline
Need help? For password resets or additional assistance, please contact [email protected].
CUonline is our secure online transaction portal and mobile app, designed to give you cashless convenience anytime, anywhere.
Log in to manage your accounts, transfer funds, pay bills, and more—all from the comfort of your device. Click below to access CUonline now.
Apply Now Download PDF
Apply Now Download PDF
Standing Order
No need to visit our branches to make fixed monthly payments like insurance premiums or bank loans.
For a small monthly fee, the Credit Union will ensure your recurring payments are made on time—automatically and reliably.
Apply Now Download PDF
Apply Now Download PDF
Guarantee Letter
Applying for a utility service?
A Guarantee Letter from the Credit Union can be provided in place of a cash deposit.
Our Guarantee Letter is a simple, safe, and flexible alternative that allows you to keep your shares in your account—so you can continue to save and grow your funds.
Secure any utility service for your home with confidence.
Download PDF
Download PDF
Cash Advance
The Credit Union offers a quick and affordable solution to help you during difficult times.
If your account is non-delinquent and has been active for at least three months, our Cash Advance service allows you to borrow up to 50% of your salary—instantly and affordably.
Receive your cash loan within two business days.
Pay a small fee on the amount borrowed.
Repay by your next pay date.
Apply Now Download PDF
Apply Now Download PDF
Reference Letter
Reference Letters are available to all members as official proof of financial history and standing.
Submit your application and receive your letter within 3 business days, or the same day for a small fee.
If you have a minimum of $100 in your Share Account, you can request a reference letter for:
- Opening new accounts
- Credit card applications
- Loan applications
- Visa applications
- Immigration matters
- University/school admissions
- Property rentals
- Business partnerships
- Legal matters
- Tax matters
- Other official needs
Apply Now Download PDF
Payroll Deduction
With Payroll Deduction, your employer can split your paycheck and deposit a portion directly into your Credit Union account.
It’s a convenient, stress-free way to build your savings, repay loans, or contribute to your shares—without lifting a finger.
Ask your employer today about setting up Payroll Deduction with the Credit Union.
Apply Now
Apply Now
Automatic Transfers
Automatic Transfers let you schedule recurring transfers between your Credit Union accounts—whether it's saving for the future, paying off a loan, or contributing to shares.
Set it once and let the system do the work for you—no need to log in every time.
Enjoy peace of mind knowing your money is exactly where it needs to be, when it needs to be there.
Apply Now Download PDF
Apply Now Download PDF
Account Print-Out
Request an Account Print-Out to get a detailed summary of your recent transactions and balances.
This official document can be used for visa applications, loan processing, or personal record-keeping.
Print-outs are available upon request and can be prepared same day or within 1–2 business days.
Apply Now
Apply Now
Account Signatory
The Account Signatory service allows you to authorize another individual to access or manage your Credit Union account, based on your instructions.
Whether you're adding a joint holder, updating permissions, or making changes due to life events, we’ll help you handle it securely and efficiently.
Apply Now Download PDF
Apply Now Download PDF
Cheque Withdrawal
With our Check Withdrawal service, you can request a physical check from your Credit Union account—perfect for payments, purchases, or when you prefer not to use cash or transfers.
Requests can be made in person or through CUconvenience.
Checks are typically processed within 1–2 business days.
Apply Now Download PDF
Apply Now Download PDF
Account Research
Our Account Research service assists members with locating transactions, resolving discrepancies, or reviewing historical account activity.
Whether it’s for reconciliation, audit support, or personal records, our team is here to help you get the clarity you need.
Submit your request and we’ll begin the review.
Please allow 3–5 business days for processing, depending on the nature of the request.
Apply Now
Apply Now
Internal Funds Transfer
Our Internal Funds Transfer service allows members to move funds quickly and securely using CUconvenience. Whether you're transferring between your own accounts or to another member, we make it easy to get it done.
To request a transfer through CUconvenience:
• Complete the transfer slip.
• Email the completed form to [email protected].
When will my transfer be completed?
• Requests received before 11:00 AM will be ready for collection by 3:00 PM the same business day.
• Requests received after 11:01 AM will be ready for collection by 10:00 AM the next business day.
Download PDF
To request a transfer through CUconvenience:
• Complete the transfer slip.
• Email the completed form to [email protected].
When will my transfer be completed?
• Requests received before 11:00 AM will be ready for collection by 3:00 PM the same business day.
• Requests received after 11:01 AM will be ready for collection by 10:00 AM the next business day.
Download PDF
